Return & Refund Policy

Return & Store Credit Policy

Our Return Policy outlines the terms and conditions that apply when customers wish to return a product or request store credit. We are committed to providing a fair, transparent, and hassle-free experience for every customer. Your satisfaction is important to us, and this policy is designed to ensure that any concerns related to purchases are handled efficiently and professionally. We encourage all customers to carefully review the information below to better understand their rights, responsibilities, and the procedures involved in returning items.

If you are not completely satisfied with a product you have purchased, you may be eligible to return it within 14 days of delivery. To qualify for a return, items must typically be unused, unworn, in their original condition, and returned in the original packaging along with any accessories, manuals, or documentation that came with the product. Proof of purchase, such as an order confirmation or receipt, is required to process your return request.

Once a return request is initiated, our team will review the details and provide instructions on how to proceed. Approved returns must be dispatched back to us within 14 days of receiving your return authorization instructions. In some cases, customers may be required to ship the product back to our designated return address. Depending on the circumstances, return shipping costs may either be covered by the customer or by our company, particularly if the product received was defective, damaged, or incorrect.

After the returned item has been received and inspected, we will notify you of the status of your request. Please note that all approved returns are issued strictly as store credit. Direct monetary refunds back to original payment methods (such as credit cards or bank accounts) are not provided due to third-party transaction fees. Store credit will be issued promptly upon approval and can be applied toward any future purchase on our store. In certain situations, product exchanges may also be offered depending on product availability.

Some products may not be eligible for returns or store credit due to hygiene reasons, customization, clearance status, or other specific conditions stated at the time of purchase. Additionally, items that show signs of use, damage caused after delivery, or missing components will not qualify for store credit.

We strongly recommend that customers inspect their orders upon delivery and report any issues, such as damaged, defective, or incorrect items, within 48 hours of receipt. Prompt communication helps us resolve problems quickly and ensures that you receive the best possible support.

Our goal is to maintain trust and provide a positive shopping experience for every customer. If you have any questions about our Return Policy, need assistance with a return request, or require clarification about any part of the process, our customer service team is always available to help at kempysclothing@gmail.com.